BKS Helpdesk Support Center

 At BKS We Provide Multiple Ways for Our Clients to Create Helpdesk Tickets for Technical Support.

Below Are the Best Ways to Request Technical Support:

1. Support Icon on your Computer

How-to Use Support Icon YouTube Video

One of the tools we use to maintain your computer is always running and is visible as a tray icon by your clock. It looks like this:


When you right click on the icon, there is an option to “Request Support”. It will ask for a summary and a description problem and you can simply submit it. It also has a slider for how urgent the ticket is. If this a business interruption event (you have no workaround) please slide to urgent and we will respond accordingly. The great part about requesting support this way is that it identifies exactly which computer you are reporting from, which can speed up resolution times.

Please note: when using this option your computer does need to be up and running to submit a ticket via this method.

2. Email the Support Team

Your Support Email Address is: Support@bksteam.com

Email Support YouTube Video

When you send an email to this address, a ticket is automatically created for you. You should get an email back in just a few minutes that contains your confirmation and your ticket number. Hold on to this email! Why? Because you can reply at any time and your additional comments will automatically be added to the same ticket, keeping your technician updated at all times.

  • If multiple users are having the same problem, or if this is causing a work stoppage with no other workaround, please use “URGENT” along with problem in the subject line. This will create a high priority ticket.
  • Make sure you always use your work email to submit tickets, so we know who you are!

3. Phone Call: Ph 630-491-1476

*Please Only Call Helpdesk for Urgent Requests*. You should only call this number when you cannot do ANY of the above methods. If your whole department or location is down, make sure to coordinate so that only one call is placed. We want to resolve the issue as quickly as possible and taking multiple calls only delays the process. A phone call is always best for emergencies, especially after hours.

 

4. Website Support Form

  • Submit a Support Request

  • This field is for validation purposes and should be left unchanged.

 

*Please use helpdesk or support for technical requests only.