Use Teams to Create a BKS Support Ticket

Get IT Support without leaving your Teams App!

Users who need IT help can now create helpdesk tickets inside the Teams App - where you are already working! The BKS helpdesk process is even more streamlined and efficient with this support chat feature in Teams. From the initial request for a helpdesk ticket to the resolution of the issue, getting support for your IT related issues has never been more convenient!

Simply click on the BKS support icon (aka: a thread) located on the side of Teams to start a helpdesk ticket via Teams chat.

Chat Hours: 8AM – 5PM Monday through Friday

Create a Teams Chat to Open a Helpdesk Ticket

Follow these steps to create a chat and open a BKS Support Ticket:

You can STILL open tickets using any of these methods:

1: BKS ICON Right Click the BKS Icon in the system tray:

2: Send an Email to support@bksteam.com
3: Call Helpdesk 630-491-1476 for IT emergencies
4: Website www.chicagoitsolutions.com/support-center

BKS Has Always Been Excellent in Helping Us!

BKS has always been excellent in helping us no matter what the technological problem is - and they get it done quickly. We’ve stayed with BKS for many years for good reasons, we trust them with our livelihood and in a “shop around for the best price society”, that best price is only good if your company’s IT needs are met and any problems are quickly resolved. We feel BKS has our best interests in mind.

Jack R.

BKS provides us with the necessary proactive support to help our business grow!

BKS will provide you with the necessary proactive support to help your business grow in a secured IT environment. The proactive way BKS anticipates problems and has a plan in place before something happens. ie – server going down -They will analyze what happened and come up with a solution to prevent it from happening again.

Paul E.

The BKS Team Is Dedicated to Helping Our Business Run as Efficiently as Possible!

The BKS team is dedicated to helping our business run as efficiently as possible and always offers recommendations to solve our challenging tech issues. By assigning a lead tech to our account, our issues are resolved quickly with very little down time. I like having a dedicated person who gets to know our business and our people.

Nancy M.

BKS Team's Quick Response Time and Willingness to Explain, Is What Sets Them Apart from The Rest.

BKS is a very personable company; they are our local IT provider, and they work in a very timely fashion. The team's response time and willingness to explain the issues sets them apart from the rest. The systems they have are easy to use. They are a very accessible company who works fast and helps immediately with our needs once a call is made.

Tasha M.

Thank You, BKS!

BKS has an exceptional helpdesk and representatives with vast knowledge. I commend their ability to explain each of the processes conducted in correcting my issue. They went above and beyond as I brought a couple additional questions and issues their attention that were unrelated to my original request. Helpdesk team was able to help rectify all issues. Thank you, BKS!

Nathan E.

Use Teams to Create a BKS Support Ticket

Get IT Support without leaving your Teams App!

Create a Teams Chat to Open a Helpdesk Ticket

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